COOKIE POLICY
Kenya Orient Insurance Limited
1. Introduction
Kenya Orient Life Assurance Limited (“KOLAL”, “we”, “us” or “our”) is committed to protecting your privacy and being transparent about the technology we use. This Cookie Policy explains what cookies are, how KOLAL uses them on our website (www.orientlife.co.ke) and any related digital platforms, and the choices available to you regarding their use.
This policy should be read together with our Privacy Policy, which explains how we collect, use and protect your personal data more broadly. By continuing to browse or use our website, you agree to our use of cookies in accordance with this policy, unless you disable them as described below.
2. What are Cookies?
Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website. They are widely used to make websites work efficiently, as well as to provide information to website owners. Cookies allow a website to recognise a user's device and remember information about the visit, such as preferred settings and actions taken.
Cookies may be “session cookies” (deleted once you close your browser) or “persistent cookies” (which remain on your device for a set period, or until you delete them). They may also be set by KOLAL directly (“first-party cookies”) or by third parties acting on our behalf, such as analytics or advertising partners (“third party cookies”).
3. How We Use Cookies
We use the following categories of cookies on our website:
| Type | Purpose | Can be disabled? |
|---|---|---|
| Strictly Necessary Cookies | Required for the website to function — e.g. secure log-in to our client/agent portals, session management, load balancing and fraud prevention. Without these, parts of the site will not work. | No |
| Performance & Analytics Cookies | Collect anonymised information on how visitors use our website (pages visited, time spent, error messages) so we can measure and improve performance. | Yes |
| Functionality Cookies | Remember choices you make (e.g. language, region, login details) to provide a more personalised experience on return visits. | Yes |
| Targeting & Advertising Cookies | Used to deliver content and marketing communications more relevant to you and your interests, and to measure the effectiveness of our campaigns. | Yes |
4. Third-Party Cookies
In addition to our own cookies, we may use various third parties to analyse website usage and support certain features, including analytics providers (such as Google Analytics), social media platforms, and marketing/advertising service providers. These third parties may set their own cookies through our website, in accordance with their respective privacy and cookie policies, which we encourage you to review. KOLAL does not control the cookies placed by these third parties.
5. Managing and Disabling Cookies
You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that if you choose to disable cookies, some parts of our website — including client and agent portals, online quotation tools, and claims tracking — may not function as intended.
| Browser | How to manage cookies |
|---|---|
| Google Chrome | Settings → Privacy and security → Cookies and other site data |
| Mozilla Firefox | Settings → Privacy & Security → Cookies and Site Data |
| Microsoft Edge | Settings → Cookies and site permissions → Manage and delete cookies |
| Safari | Preferences → Privacy → Manage Website Data |
You may also manage or opt out of certain third-party analytics and advertising cookies directly through the relevant provider's opt-out tools (for example, the Google Analytics Opt-out Browser Add-on).
6. Consent
Where required by applicable law, including the Data Protection Act, 2019 (Kenya), we will seek your consent before placing non-essential cookies on your device, typically through a cookie banner or consent notice displayed on your first visit to our website. You may withdraw or amend your consent at any time by adjusting your browser or device settings as described above.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Any changes will be posted on this page with a revised “Last reviewed” date. We encourage you to review this policy periodically to stay informed about our use of cookies.
8. Contact Us
If you have any questions about this Cookie Policy or how KOLAL uses cookies and other tracking technologies, please contact us:
- • Kenya Orient Life Assurance Limited, Capitol Hill Towers, Nairobi, Kenya
- • Email: info@orientlife.co.ke
- • Website: www.orientlife.co.ke
- • Regulated by the Insurance Regulatory Authority (IRA) of Kenya